FAQs

That depends on the size and complexity of your order, the level of communication needed between us, ordering of specific materials for your item/s, and the external workload of other orders. If you need your item delivered by a certain date, please indicate that in your bespoke order inquiry, so that we can let you know up front whether we can meet that deadline.

Even if you don’t give a specific date you need it by, we will give you an indication of the estimated time of arrival based on the information you provide.

We’re happy to use our previous works as a bouncing-off point for inspiration, however if we have certified that an item is limited edition or one of a kind, we cannot recreate the exact same item. It would not be fair to the person or people who bought the originals.

Please allow us to design you something unique, while using our previous works as inspiration if needed.

We’re happy to have a look at pictures of other people’s creations and use them as a bouncing-off point for inspiration, however we will not recreate something someone else has made. We just respect my fellow designers, artists and creators too much to do that. (That, and it’s just straight-up bad juju.)

We hope that you value Fractured Lace’s commitment to creating interesting and unique pieces as much as we do.

That depends on you!

Needless to say, in many cases, we’d love to be able to show some of the pictures that we’ve taken – but we won’t do that without your permission. Some photoshoots are deeply personal, and are never really intended for the public eye. That is something that we greatly respect. Please be comfortable in knowing that we will respect your privacy and not share your special moments unless that’s something that you would like us to do.

Photos taken during your photoshoot are for your personal use only, though they can certainly also be used for the purpose of promoting yourself (for example, if you’re a performer). We ask that you please don’t alter the photos with the use of filters, cropping, etc. Both watermarked and unwatermarked versions will be provided in web-ready sizes for your social sharing. While we always appreciate the shout-out of sharing one of the watermarked images, you are under no obligation to do so over using the unwatermarked versions.

If you require the photos for commercial purposes (eg, for use in business cards, flyers, posters, etc), or would like to sell the pictures commercially, please contact us before the photoshoot so that we can discuss applicable rates.

Fractured Lace retains copyright over the final photos, unless otherwise arranged. If you would like to own the copyright to the pictures, please contact us before the photoshoot so that we can discuss applicable rates.

It is our aim to have images completed and to you within one week of the photoshoot occurring. In exceptional circumstances and busy periods, your images may take up to two weeks. If you have a set deadline within that two week period, please let us know at the time of booking, so that we can keep that on record.

We’re sorry, at this time, we are only taking bookings for photography sessions at our Red Hill studio.

Yes. Absolutely, unequivocally, yes. If we can, we will.

We want to photograph diverse and varied people, showing their own unique stories. We welcome people from all backgrounds, genders, sexualities, relationship types, self-identifications and who have things that make you different. We offer a supportive and inclusive atmosphere here – we want to make sure you know that you are valued, accepted, respected, and celebrated for who you are; and to have that reflected in your photos.

Absolutely! We would be delighted to tailor a photoshoot package just for you. Things to keep in consideration when making your inquiry are:

– Number of photoshoot participants
– Photography session times
– Number of outfit changes
– Extensiveness of editing and retouching of finished photos
– The number of high-resolution and web-ready images you desire

Yes, we can. Our backdrop set is approximately 3 metres wide though, so if you’d like multiple people in front of the camera at any one time, please be aware that there are restrictions on how many will fit within that space. If you are wanting to take pictures containing more than six people at once, we will discuss options with you before finalizing your booking, to ensure that we can design a package to perfectly suit your needs.

In most cases: yes! Before the shoot, we will provide you with the price-list for additional image orders.

Please do! While we can certainly assist with some props, wigs and accessories, there is no guarantee that we have clothing that will achieve the look you’re after. When we perform the pre-session consultation, we can talk about your clothing options, to obtain the look/s or style/s you want to achieve. We always recommend that you bring a few more outfits than you think you need, if you’re not sure what you want to be photographed in.

In some cases, if you fall within a select size-range, we can provide a limited wardrobe of items you can wear for the shoot. These items range from kimonos and formal-wear through to costume pieces and lolita styles: perfect for if you want to try something just a little bit different. If this is an option you’d like to talk about, please mention it in our photography inquiry form, or during your pre-session consultation.

We’ve taken many pictures of people who have mistakenly thought that they’re not photogenic. Truth is, we’ve not had even one situation where we haven’t been able to take some great pictures of someone. We will work with you to tell your story – with styling advice, professional studio lighting, giving assistance with posing, and providing direction where required to make sure that your stunning personality can shine in front of the camera.

Yes. We are absolutely sure.

Absolutely not! As part of our photography packages, we will guide you through your session, give direction when needed, and assist you in posing when required. It’s our aim to make sure that you are relaxed and comfortable the entire way through. (And we’re probably going to try to make you laugh, too… because people are gorgeous when they laugh!)

If there is a fault or defect with your product, please let us know! We genuinely want to make sure that you are satisfied with your order. In order to do that, if your item/s do not live up to your expectations, we offer three options:

  • You can return your item for a refund.
  • You can return your item for repair (if it can be repaired).
  • You can exchange your item for a replacement.

Please see our full returns and refunds policy for details on procedures for each of those options.

Your data will be handled with the greatest of confidentiality. SSL certification has been used to ensure that the check-out process is as secure as possible. Your encrypted order information, name, address, and other details will not be viewable by any third party. Please see our full privacy policy.

At the moment, Fractured Lace accepts Paypal and Direct Deposit.

With Paypal, you can pay using a credit card or a debit card (unconnected to a Paypal account), or you can use your Paypal account if you have one. Once you select the Paypal payment method, you will be securely redirected to finish checking out through the Paypal system. We here at Fractured Lace do not receive access to your credit card, debit card or Paypal details when you check out using this method.

If you choose to pay by direct deposit, on check-out you will be provided with the direct deposit banking details. Please use the order number in the reference section when making your payment, so that we can immediately connect the deposit to your order.

Please note: orders do not ship until the full payment has cleared.

If you receive the wrong items in the post… we’re so sorry! We will of course pay for return shipping for the wrong item to be returned to us (if necessary), and get the correct item in the mail for you as soon as humanly possible. We check every package before it goes out to make sure that this doesn’t happen – but if it does, we’ll be sure to fix it up straight away.

Yes we do! It is one of the ways we want to say thank-you to you for being a Fractured Lace customer. If you are an Australian customer and your order totals over $150, you will qualify for free shipping. Orders sent with free shipping will be sent by Australia Post regular parcel post. Normal rates apply if you do not select the free shipping option. From time to time, certain items may be excluded from the free shipping offer. Should this be the case, it will be noted on the product page.

To see if you qualify for free shipping, please enter your postcode on the shopping cart page. The shipping calculator will take into account the total price of the items inside your cart, as well as their usual weight and dimensions.

International customers, we apologize for not being able to provide you with free shipping for larger orders at this time.

Fractured Lace ensures that all orders are sent in sturdy boxes, bubble-mailers or post satchels, and that individual items are packaged and protected with bubble wrap or tissue paper as required to ensure that they get to you intact. Every item is individually inspected for quality before it is sent to you. If the package arrives damaged or distorted, please contact Australia Post to make a claim. If the items inside the package are in any way damaged, please see our Returns and Refunds policy. Situations where Australia Post has damaged the items inside the parcel through improper handling will be handled on a case-by-case basis.

  • Use the Australia Post ‘Track Your Item’ Tool to check on the status of your delivery.
  • Check that you entered the correct address details by looking at your order confirmation.
  • Check if an ‘Item Awaiting Collection’ card has been left for you.

  • Check to see if anyone else at the address has accepted the item on your behalf.

  • Review the domestic and international shipping times.

If none of these options help to explain why your package has not yet arrived, please review the Australia Post Missing Mail Items Guidelines. If your item has been marked as ‘delivered’ but you have not received it, you will have to lodge a missing item report to Australia Post. Should it not be marked as delivered, a prescribed minimum time-frame above the estimated delivery date must pass before a report can be made.

Please note, Fractured Lace does not guarantee delivery dates, so please order with time to spare if possible, if you’re ordering for a special occasion. Although we will do everything we can to recover your goods if notified of a missing package, Fractured Lace will not be held liable for items that have been lost in transit once they have been received by Australia Post for delivery, as indicated by tracking information.

Please note: International Economy Air is not a tracked shipping option. It uses signature on delivery instead to confirm that it has reached its destination.

A tracking number will be supplied on postage of your order if you’ve chosen a tracked option, so you can be secure in the knowledge that it is on its way. When your order is shipped, you will be sent an email containing your tracking information; if it appears that you haven’t yet received that email, please check your junk folder. If you are worried that the email may have been misplaced, please contact us and we will resend it to you. You will be able to follow the progress of your package through the Australia Post system once you receive your tracking number, using the Australia Post ‘Track Your Item’ Tool.

Shipping times are dependent on your location and the postage option you have chosen. Australia Post provides an estimate of both domestic and international shipping times. Entering your country, state and postcode details into the shipping calculator on the shopping cart page will give you the postage options available. On the Australia Post Domestic Shipping page, the origin postcode will be ‘4059’.

Once your product has been shipped, you will also be provided with a tracking number. You can use this to follow the progress of your package through the Australia Post system.

Please note: Items are generally shipped on Thursday and Friday each week. Should you need it to be posted sooner, please contact us.

Items are shipped within 1 – 3 business days wherever possible.. If you have a rush order and need it shipped earlier in the week, please contact us, and we will do our best to accommodate you.

The cost of shipping and postage is based on the weight and volume of the items you order. Items you order are combined where possible to provide you with the best rates. Our postage calculator connects with the Australia Post API to be as accurate as possible in calculating both domestic and international shipping.

International postage is available to select locations. Please enter your address details after placing items in your shopping cart to calculate the exact rates. You are responsible for any customs charges, taxes or tariffs as a result of ordering internationally.

Transit times for your postage options and import restrictions can be viewed on the Australia Post International Shipping Guide. Please ensure that your order does not contain any items on the restricted list before placing your order.

Please note: international shipping times as provided by Australia Post are an estimate only, and your parcel may take longer than expected to arrive. Customs processing and other international postage processes may potentially delay your order.

A tracking number will be supplied on postage of your order, if you pick international standard or express delivery, so that you can be secure in the knowledge that your package is on its way. Please note that International Economy Air does not have a tracked option, but is provided with signature on delivery.

Domestic shipping is available to any address Australia Post will deliver to within Australia.

To see how long it should take for the order to arrive using your available shipping options, please use the Australia Post Delivery Times Calculator. The destination postcode will be ‘4059’. Please note that the dates provided are a guide only, and do not guarantee delivery dates.

A tracking number will be provided on postage of your order, so that you can be secure in the knowledge that it is on its way.

As it turns out, a woodchuck could chuck quite a lot of wood should a woodchuck want to chuck wood.

“a New York fish and wildlife technician named Richard Thomas had calculated the volume of dirt in a typical 25–30-foot (7.6–9.1 m) long woodchuck burrow, and had determined that if the woodchuck had moved an equivalent volume of wood, it could move “about 700 pounds (320 kg) on a good day, with the wind at his back”. Another study, which considered “chuck” to be the opposite of upchucking, determined that a woodchuck could ingest 361.9237001 cubic centimetres (22.08593926 cu in) of wood per day.”

Wikipedia

That’s worth a chuckle, don’t you think?

Please note: Stock levels may currently be in flux due to convention sales. Accurate stock levels will resume May 3rd. There may be a delay for items ordered during this period.